Personnel Today
  • Home
    • All PT content
  • Email sign-up
  • Topics
    • HR Practice
    • Employee relations
    • Learning & training
    • Pay & benefits
    • Wellbeing
    • Recruitment & retention
    • HR strategy
    • HR Tech
    • The HR profession
    • Global
    • All HR topics
  • Legal
    • Case law
    • Commentary
    • Flexible working
    • Legal timetable
    • Maternity & paternity
    • Shared parental leave
    • Redundancy
    • TUPE
    • Disciplinary and grievances
    • Employer’s guides
  • AWARDS
    • Personnel Today Awards
    • The RAD Awards
  • Jobs
    • Find a job
    • Jobs by email
    • Careers advice
    • Post a job
  • Brightmine
    • Learn more
    • Products
    • Free trial
    • Request a quote
  • Webinars
  • Advertise
  • OHW+

Personnel Today

Register
Log in
Personnel Today
  • Home
    • All PT content
  • Email sign-up
  • Topics
    • HR Practice
    • Employee relations
    • Learning & training
    • Pay & benefits
    • Wellbeing
    • Recruitment & retention
    • HR strategy
    • HR Tech
    • The HR profession
    • Global
    • All HR topics
  • Legal
    • Case law
    • Commentary
    • Flexible working
    • Legal timetable
    • Maternity & paternity
    • Shared parental leave
    • Redundancy
    • TUPE
    • Disciplinary and grievances
    • Employer’s guides
  • AWARDS
    • Personnel Today Awards
    • The RAD Awards
  • Jobs
    • Find a job
    • Jobs by email
    • Careers advice
    • Post a job
  • Brightmine
    • Learn more
    • Products
    • Free trial
    • Request a quote
  • Webinars
  • Advertise
  • OHW+

HR strategyProductivity

Tata Interactive’s performance support systems on show at dynamic contact centre solutions 2008

by Personnel Today 20 May 2008
by Personnel Today 20 May 2008

Tata Interactive Systems will be showcasing its Electronic Performance Support Systems at Dynamic Contact Centre Solutions 2008, an International Quality and Productivity Centre event in Sydney, Australia. 

Tata Interactive Systems believes that maximising productivity boils down to giving people exactly the tools they need, when they need them and in a form they can use as quickly as possible.

This has led TIS to develop tools to allow staff to do their jobs right the first time, with a minimum of fuss and a maximum of efficiency.

According to Candida Chandorkar, Vice President – Australia & New Zealand at TIS: “TIS’s electronic performance support systems have been documented as providing superior solutions for enterprise-wide performance enhancement. TIS EPSS equips employees with context sensitive information and tools based on business rules, which results in prompt decision making, reduction in turnaround time and consistent adherence to best practices.

“This makes TIS’s solutions the best fit for organisations which find it difficult to move people from one process to another due to a high dependency on a few individuals; are challenged by a high rate of attrition; or are finding it difficult to leverage their customer-facing networks and branches for high quality services.”

Examples of TIS’s EPSS which will be on show at the IQPC event in Sydney have already delivered several millions of dollars in savings for clients.

Key benefits include revenue enhancement, reduced cycle time, more accuracy, higher compliance, and a significant reduction in time to competence of employees.

TIS tailors each EPSS to map to the needs and gaps in an organisation by conducting an initial fact-finding study which helps them understand their current state of performance, strategic and operational goals, challenges and skill-gaps.

This facilitates the development of a solution that maps to clients’ specific need scenarios.

TIS also provides post production training and support to the organisation to help clients use the system’s capabilities to their fullest extent.

Sign up to our weekly round-up of HR news and guidance

Receive the Personnel Today Direct e-newsletter every Wednesday

OptOut
This field is for validation purposes and should be left unchanged.

Chandorkar added: “Performance systems enable contact centres and customer service organisations to achieve the elusive goal of providing individualised customer service – and at a significantly lower cost than other, more traditional, approaches.”

“Cost reduction is achieved by reducing the average handling time of a call. These systems also enable the organisations to achieve goals such as higher revenue per customer, reduce customer churn, ensure higher compliance and deliver moment-of-need training support.”

Personnel Today

Personnel Today articles are written by an expert team of award-winning journalists who have been covering HR and L&D for many years. Some of our content is attributed to "Personnel Today" for a number of reasons, including: when numerous authors are associated with writing or editing a piece; or when the author is unknown (particularly for older articles).

previous post
Wright Solutions’ ground-breaking workshops support national learning at work day
next post
Cornerstone OnDemand enhances global operations with 24×7 support offering and full localisation

You may also like

Businesses warned against reducing recruitment in favour of...

15 Jul 2025

How using data can transform return-to-office mandates

11 Jul 2025

Stop chasing quick fixes: return to the office...

3 Jul 2025

How smarter collaboration can eliminate the workplace productivity...

23 Jun 2025

Sniff a lemon on World Productivity Day and...

20 Jun 2025

CIPD Festival of Work: ‘Wellbeing is not an...

11 Jun 2025

‘As you were’ – fear of change holds...

6 Jun 2025

‘Task masking’ is about poor management, not rebellion

2 Jun 2025

Workplace stress: Why it’s time to rebrand resilience

22 May 2025

Public sector needs 92,000 more workers to remain...

19 May 2025

  • Empower and engage for the future: A revolution in talent development (webinar) WEBINAR | As organisations strive...Read more
  • Empowering working parents and productivity during the summer holidays SPONSORED | Businesses play a...Read more
  • AI is here. Your workforce should be ready. SPONSORED | From content creation...Read more

Personnel Today Jobs
 

Search Jobs

PERSONNEL TODAY

About us
Contact us
Browse all HR topics
Email newsletters
Content feeds
Cookies policy
Privacy policy
Terms and conditions

JOBS

Personnel Today Jobs
Post a job
Why advertise with us?

EVENTS & PRODUCTS

The Personnel Today Awards
The RAD Awards
Employee Benefits
Forum for Expatriate Management
OHW+
Whatmedia

ADVERTISING & PR

Advertising opportunities
Features list 2025

  • Facebook
  • Twitter
  • Instagram
  • Linkedin


© 2011 - 2025 DVV Media International Ltd

Personnel Today
  • Home
    • All PT content
  • Email sign-up
  • Topics
    • HR Practice
    • Employee relations
    • Learning & training
    • Pay & benefits
    • Wellbeing
    • Recruitment & retention
    • HR strategy
    • HR Tech
    • The HR profession
    • Global
    • All HR topics
  • Legal
    • Case law
    • Commentary
    • Flexible working
    • Legal timetable
    • Maternity & paternity
    • Shared parental leave
    • Redundancy
    • TUPE
    • Disciplinary and grievances
    • Employer’s guides
  • AWARDS
    • Personnel Today Awards
    • The RAD Awards
  • Jobs
    • Find a job
    • Jobs by email
    • Careers advice
    • Post a job
  • Brightmine
    • Learn more
    • Products
    • Free trial
    • Request a quote
  • Webinars
  • Advertise
  • OHW+