This week’s training news
E-learning via tills
Lloyds pharmacy has introduced a new bespoke e-learning system that can be
accessed from tills during quiet periods at the store. The programme developed
by BYG Systems offers modules on till operation, back office systems, stock
management, cash control, price management and personnel administration.
Knowledge retention is reinforced by customer scenarios, summaries and
assessments. www.bygsystems.com
Singlepoint spends
The UK’s largest independent mobile phone airtime provider, Singlepoint (4U),
is spending £1m on training in an attempt to retain and add new customers. Much
of the focus will be on new call centre advisers, and will include a nine-week
induction programme for new recruits. The system is designed to be flexible and
allow staff to be fast-tracked more quickly. www.singlepoint4u.co.uk
Lexus links with uni
Lexus, the car manufacturer, and Nottingham Trent University, have opened a
purpose-built national dealer training centre for Lexus franchises at the
University’s Clifton Campus in Nottingham. The centre includes seven
classrooms, two showrooms, a fully fitted training workshop and a body/paint
shop. At its peak, the training centre will deal with more than 10,000
delegates a year. www.lexus.co.uk
Toyota cuts costs
Toyota estimates its new e-learning course will cut training time and costs
by 60 per cent. The course, developed by Toyota using knowledge=power alto
development software, will combine computer work with a workbook and practical
exercises. To encourage senior management buy-in, invitations to lunchtime
briefing sessions were sent out to bosses and their Japanese counterparts. www.knowledge-power.com
