The 10 (plus one) commandments – as discovered on a tablet of brimstone in a Bracknell car park.
- Thou shalt familiarise yourself with delegates’ requirements at least one week before a course.
- Thou shalt arrive one hour before a course begins to familiarise thyself with the training room and the equipment.
- Thou shalt know thy delegates’ names and not call them “you over there”.
- Honour thy dress sense – even if thou art sorely tempted to mix and mismatch items of apparel in the style of a 1980s fashion victim.
- Honour ye the after-lunch energiser, for lo even the keenest of delegates feel fatigued after feasting on the fatted snack.
- Thou shalt ensure that thine training is relevant unto the daily toil of the delegates.
- Thou shalt ensure, even if it meaneth repeating thyself ad infinitum, that yon delegates understand thine training.
- Honour verily the tenets of time management. A course whose cup runneth over will find little favour with delegates.
- Honour also the remorseless advance of technology, and banish ye OHP unto the recycling centre.
- Honour ye the feedback form and act upon honest criticism.
Bonus commandment: Thou shalt never smite a contrary delegate, even if they vex thou unto a temper tantrum.