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Latest News

Unison holds call centre conference

by Personnel Today 27 Nov 2000
by Personnel Today 27 Nov 2000

Public-sector union Unison is holding a one-day conference today for members working in call centres.

About 200 delegates from call centres in diverse fields such as the ambulance service, local government, NHS Direct, gas, police, water and electricity will exchange information and listen to invited speakers.

Unison claims more of its members now work in call centres than ever and workplace conditions vary enormously.

Unison president Adrian Dilworth said, “The number of call centres has mushroomed in the past few years, as they are seen as a vital means of increasing efficiency and cutting labour costs.

“However, satisfying customer needs should not be achieved by undermining the needs of call centre staff.”

Speakers include Peter Bain and Philip Taylor from Strathclyde University, who will speak about the role of trade unions in call centres.

www.unison.org.uk

By Richard Staines

 

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Personnel Today articles are written by an expert team of award-winning journalists who have been covering HR and L&D for many years. Some of our content is attributed to "Personnel Today" for a number of reasons, including: when numerous authors are associated with writing or editing a piece; or when the author is unknown (particularly for older articles).

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Personnel Today
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