Jarvis Hotels has introduced an
induction system featuring an "interactive hotel" that has cut staff
turnover and training costs.
Each new recruit sees
an interactive CD-Rom featuring a message from the company chairman and a
guided tour around a virtual hotel.
HR manager Ann Tubby
said the system has cut staff turnover from 69 to 57 per cent. The company has
Since the scheme was
introduced three years ago, £216,000 has been saved on the cost of induction
Tubby said, "We
did surveys to find out why people were leaving and found that it was not hours
or pay – it was poor induction and training."