Personnel Today
  • Home
    • All PT content
  • Email sign-up
  • Topics
    • HR Practice
    • Employee relations
    • Learning & training
    • Pay & benefits
    • Wellbeing
    • Recruitment & retention
    • HR strategy
    • HR Tech
    • The HR profession
    • Global
    • All HR topics
  • Legal
    • Case law
    • Commentary
    • Flexible working
    • Legal timetable
    • Maternity & paternity
    • Shared parental leave
    • Redundancy
    • TUPE
    • Disciplinary and grievances
    • Employer’s guides
  • AWARDS
    • Personnel Today Awards
    • The RAD Awards
  • Jobs
    • Find a job
    • Jobs by email
    • Careers advice
    • Post a job
  • Brightmine
    • Learn more
    • Products
    • Free trial
    • Request a quote
  • Webinars
  • Advertise
  • OHW+

Personnel Today

Register
Log in
Personnel Today
  • Home
    • All PT content
  • Email sign-up
  • Topics
    • HR Practice
    • Employee relations
    • Learning & training
    • Pay & benefits
    • Wellbeing
    • Recruitment & retention
    • HR strategy
    • HR Tech
    • The HR profession
    • Global
    • All HR topics
  • Legal
    • Case law
    • Commentary
    • Flexible working
    • Legal timetable
    • Maternity & paternity
    • Shared parental leave
    • Redundancy
    • TUPE
    • Disciplinary and grievances
    • Employer’s guides
  • AWARDS
    • Personnel Today Awards
    • The RAD Awards
  • Jobs
    • Find a job
    • Jobs by email
    • Careers advice
    • Post a job
  • Brightmine
    • Learn more
    • Products
    • Free trial
    • Request a quote
  • Webinars
  • Advertise
  • OHW+

e-learningLearning & development

World of Learning 2014: innovation is what you need

by Martin Couzins 9 Oct 2014
by Martin Couzins 9 Oct 2014 Delegates at a World of Learning Conference
Delegates at a World of Learning Conference

Martin Couzins reports on last week’s World of Learning 2014 conference in Birmingham, where innovation and future trends in learning and development were major themes.

Innovation in learning and development will speed up if organisations collect data and evidence to prove what is working and then act on it, proclaims Robin Hoyle, chair of the conference.

This was neatly demonstrated when Jason Pitfield, training manager at insurer Liverpool and Victoria (LV), told delegates how his business uses data to identify learning needs and evaluate success.

World of Learning 2014 – quotes from the conference

“Without your own passion you cannot deliver passion in your organisation.”
Robin Hoyle, chair, World of Learning conference

“There is a massive amount of big data confusion right now.”
John Ambrose, senior VP, strategy and corporate development, Skillsoft

“Sharing our strategy as a visual story helped people understand how they fitted in with the strategy.”
Jonathan Bunn, communications director, EMEA, Metlife

“Using reverse mentoring as a part of our on boarding provided leadership opportunities for new recruits and enabled a mutual sharing of knowledge.” Nigel Spencer, global director of L&D, Reed Smith

“We decided to use gamification because employees were bored of e-learning and we needed to build some buzz around it.”

Stephen Evans, design and delivery manager of digital learning channels, Boots

“A learning management system is an infrastructure, not a course.”

Craig Weiss, CEO, E-learning 24/7

“What has happened in technology should have changed training but it hasn’t yet because we have been too conservative.”
David Cavallo, research scientist and director of the future of learning group at the Massachusetts Institute of Technology.

When LV had to rapidly increase the number of customer service employees, Pitfield needed to enable them to start doing the job as soon as possible. To do this, he asked the business exactly what was needed and focused on what those employees needed to know.

He then designed a learning programme which reduced the time it took for new starters to talk directly with customers from six weeks to three days.

Three-quarters of that learning delivery took place out of the classroom and most resources were put into post-learning support by buddying up colleagues. By reducing classroom time, LV saved £250,000. By reducing time spent on learning, the company generated £1 million in added revenue.

Pitfield told delegates that they needed to be brave to innovate, because there will be objections from the business. This is the reason he chose to pilot the new process, mainly focused on e-learning, with smaller teams. This pilot phase generated evidence that the process worked and that enabled him to extend it across the business.

“Having data leads to a mature conversation around what you are trying to change,” he said.

“As the L&D team, we used to be brought in last on projects. Now we are brought in first because we focus on adding value. It is a much better place to be. Trainers are now seen as a source of insight because they get to see what works at the front line.”

Boosting engagement

Retailer Boots also piloted a new way of learning to great effect. In a project to help raise digital skills across the business, Stephen Evans, design and delivery manager of digital learning channels at Boots, tested his project on 3,500 of the company’s head office staff.

He told delegates that this group of employees were used to “boring compliance e-learning”, which had historically been delivered via PDFs. As a result, he said, there had never been much uptake for it.

“We wanted to win hearts and minds and get employees interested in digital. They were bored of e-learning and we needed to build some buzz around learning, which is why we decided to gamify the learning experience,” he said.

Boots created an online game environment in which employees learn about a whole range of digital skills. A key part of this is a leaderboard. As employees took the course, they would gain points that would move them up the ranks.

During the pilot stage, 32% of employees took the course, which Evans said was unheard of for any piece of e-learning at Boots. Furthermore, 25% of employees played the game more than once, thanks to a sense of competition between teams.

Not only was the programme successful, but it marked a step change in how Boots’ L&D team works, and the team now uses points in other e-learning projects, according to Evans.

Big data, big impact

Learning content provider Skillsoft takes a different approach to innovation. The company has 20 million users worldwide and 60,000 pieces of content on its system. It estimates that it has seen one trillion user content interactions.

John Ambrose, vice-president of strategy and corporate development, told delegates at the World of Learning 2014 that the company is using “big data” analytics to help personalise this learning content. Working with researchers at IBM, it is creating algorithms to help personalise content for individual users. It is a bit like the Amazon recommendation engine – over time, users will be recommended resources based on other people like them.

Ambrose said that with so many customers it would be impossible for the company to provide content for individuals based on their need. Big data gets around this, helping deliver the right content at the right time. For employees who feel overwhelmed by information, this could represent a huge improvement.

“We looked at how to motivate people who are already overwhelmed. Data is a part of the answer for the overwhelmed employee,” added Ambrose.

Geoff McDonald, former global vice-president of HR at Unilever, said the company would not have innovated without a clear purpose. He told delegates that the company’s goal of making sustainable living commonplace throughout the world had led to the development of products such as dry shampoo and its Purit product, which purifies water without the need for electricity.

He urged L&D professionals to be clear on organisational purpose and to align all activities with that, saying: “Purposeful individuals are happy and more productive. L&D needs to look at how organisations can create jobs that are purposeful.”

Next-generation thinking

That is not without its challenges, however. The next generation of employees will have vastly different expectations of how they work and how they learn while at work, according to David Cavallo, research scientist and director of the future of learning group at the Massachusetts Institute of Technology.

Cavallo told delegates that the future workforce will be doing project-based work, they will not be intimidated by technology and will be bored by sitting around listening to information being pushed at them.

“The biggest challenge is that kids know more than us. The world is changing fast and technology opens up possibilities for learning,” he said.

Sign up to our weekly round-up of HR news and guidance

Receive the Personnel Today Direct e-newsletter every Wednesday

OptOut
This field is for validation purposes and should be left unchanged.

But being smart is not about having the answer, it is about being concerned with how to find the answer. Trainers will need to help people do this, to create a new environment to make innovation and ideas emerge.

He concluded: “The challenge for organisations is how to engage the next generations of workers who are used to learning through doing and using technology.”

Martin Couzins

Martin is an experienced business-to-business journalist who has spent many years covering the HR and L&D sectors. As well as writing and curating content on these topics, he runs Massive Open Online Courses through MOOC Pro as well as a digital content and communications agency Itsdevelopmental.

previous post
Apprentices bring energy into our business – HSS Hire
next post
World Mental Health Day: managing stress in the workplace

You may also like

Investing in skills when budgets are tight

12 May 2025

Leading with honest feedback: A responsibility in recruitment

24 Apr 2025

High-level apprenticeship spend doubles in five years

16 Apr 2025

Number of SMEs hiring staff in decline

10 Apr 2025

Gen Z and ‘conscious unbossing’: how can HR...

7 Apr 2025

How to build a commercially-minded workforce

3 Apr 2025

Why the apprenticeship shakeup is good news for...

20 Mar 2025

Scrapping NHS England could affect critical training, warn...

14 Mar 2025

Employee engagement: Growing disconnect between effort and recognition,...

13 Mar 2025

Schneider Electric doubles ex-military green skills scheme

13 Mar 2025

  • 2025 Employee Communications Report PROMOTED | HR and leadership...Read more
  • The Majority of Employees Have Their Eyes on Their Next Move PROMOTED | A staggering 65%...Read more
  • Prioritising performance management: Strategies for success (webinar) WEBINAR | In today’s fast-paced...Read more
  • Self-Leadership: The Key to Successful Organisations PROMOTED | Eletive is helping businesses...Read more
  • Retaining Female Talent: Four Ways to Reduce Workplace Drop Out PROMOTED | International Women’s Day...Read more

Personnel Today Jobs
 

Search Jobs

PERSONNEL TODAY

About us
Contact us
Browse all HR topics
Email newsletters
Content feeds
Cookies policy
Privacy policy
Terms and conditions

JOBS

Personnel Today Jobs
Post a job
Why advertise with us?

EVENTS & PRODUCTS

The Personnel Today Awards
The RAD Awards
Employee Benefits
Forum for Expatriate Management
OHW+
Whatmedia

ADVERTISING & PR

Advertising opportunities
Features list 2025

  • Facebook
  • Twitter
  • Instagram
  • Linkedin


© 2011 - 2025 DVV Media International Ltd

Personnel Today
  • Home
    • All PT content
  • Email sign-up
  • Topics
    • HR Practice
    • Employee relations
    • Learning & training
    • Pay & benefits
    • Wellbeing
    • Recruitment & retention
    • HR strategy
    • HR Tech
    • The HR profession
    • Global
    • All HR topics
  • Legal
    • Case law
    • Commentary
    • Flexible working
    • Legal timetable
    • Maternity & paternity
    • Shared parental leave
    • Redundancy
    • TUPE
    • Disciplinary and grievances
    • Employer’s guides
  • AWARDS
    • Personnel Today Awards
    • The RAD Awards
  • Jobs
    • Find a job
    • Jobs by email
    • Careers advice
    • Post a job
  • Brightmine
    • Learn more
    • Products
    • Free trial
    • Request a quote
  • Webinars
  • Advertise
  • OHW+