High street bank looks to reward leadership stars

LloydsTSB has carried out a leadership development audit, reviewing the ways
these programmes are delivered, and has developed a new scheme to help its top
300 managers realise their full potential.

The move is part of a drive to place renewed emphasis on performance
management and individual contributions.

Norman Mitchinson, director of group HR for LloydsTSB, said the firm’s Top
Management Resource (TMR) initiative identifies its best managers and supports
them through personal development plans, mentoring and work development
opportunities.

Based on the bank’s existing Group Executive Resource (GER) programme, the
TMR scheme aims to develop the firm’s top 40 executives and other senior staff
who have been identified as having the potential to eventually replace them.

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The audit has also led to members of the GER scheme being profiled by
external consultants and individual development plans have been drawn up. The
company is now considering extending profiling to the members of the TMR
programme.

LloydsTSB measures managers’ performance against a balanced scorecard which
includes, profit and cost control, franchise growth, risk management, customer
service and leadership and people.