Office facilities management company Regus has changed the way its employees learn - all around the world. Simon Kent reports on its initiative
Implementing a new method of training delivery throughout an organisation is not a simple exercise. Creating the required training materials and ensuring all employees understand and have access to them can take time.
However, the office facilities management company Regus has introduced a new approach to training that has had clear positive results in only six months. Through the establishment of the Regus On-line Learning Institute (Roli) all employees now have access to learning materials 24 hours a day, seven days a week.
In parallel with the company’s aim to “change the way we work” the training department has effectively changed the way its organisation learns.
According to training director Ian McCourt, the speed at which Roli has been created is no surprise to those within the company. Regus is a young and expanding organisation, expecting its workforce to double in the next 12 months. It’s a rapidly developing business and employees take the view that Regus’s business years move twice as fast as anywhere else.
The company has a strong entrepreneurial ethic, allowing employees to effectively work as if they were managing their own business, taking the initiative and sharing best practice wherever possible.
At the same time it provides the learning support and career opportunities employees require to develop within the company.
“We’re very focused as an organisation,” says McCourt, “but we tend to lose interest unless information is delivered in bite-sized manageable chucks. All training must be transferable to the real world - if we can’t see the relevance then our retention rate immediately drops.”
McCourt wanted to introduce a new approach to training that would key into the company’s culture. He wanted staff to have access to concise and effective training materials wherever and whenever they needed that training.
His vision was to deliver high-quality video and interactive training materials across Regus’s growing IT network enabling employees to receive