British Airways (BA) has consolidated all its training services into one provider in a bid to cut costs and improve efficiency.
The airline giant – in the middle of an initiative that aims to cut £300m in employee-related costs by March 2007 – has signed a deal with learning services firm KnowledgePool. It covers training for customer service, operations, commercial and management teams and overall professional development.
Under the deal, KnowledgePool’s associate trainers and project managers will work closely with BA’s training department to deliver existing training programmes and to design, develop and deliver new programmes for BA staff.
Kerry Thibert, training planning and delivery manager at BA, said: “We used to work with a number of other training providers and it was time consuming and costly. KnowledgePool will effectively work as an extension to our training department.”
Most of the programmes will be delivered at BA’s training centres at Heathrow airport.