BAA trains supervisors to deal with bullying

UK airports authority BAA is training supervisors to tackle bullying on its £4.2bn Heathrow Terminal 5 project.

A recent worker survey at T5 published in The Site, BAA’s in-house newspaper for the project, showed that 10% of workers on site think that bullying is a problem.

Although this is an improvement on last year’s survey, which revealed that 20% of workers had seen some form of bullying, supervisors are being provided with extra training, which includes a two-hour diversity awareness session every month.

The training aims to help supervisors understand what bullying is, why people do it, the impact it has on individuals and the team, and what can be done about it.

The training session will also include information about the relevant laws and penalties, and also help to prepare supervisors for the role they can play in eliminating bullying and harassment.

About 60 supervisors will have been trained by the end of the year.

A BAA spokeswoman told Personnel Today’s sister publication Contract Journal: “BAA and its T5 partners have a zero tolerance policy towards bullying and, while this survey highlighted a significant decline in the problem, we continue to work with suppliers and the trade unions to stamp it out completely.”

“T5 has a culture where workers are encouraged to report any behaviour, incident or activity on site they believe to be unsafe or inappropriate,” she added.

“It is hoped that the behaviours established on T5 through training and by setting high standards will be translated across the industry.”


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