Personnel Today
  • Home
    • All PT content
    • Advertise
  • Email sign-up
  • Topics
    • HR Practice
    • Employee relations
    • Equality, diversity and inclusion
    • Learning & training
    • Pay & benefits
    • Wellbeing
    • Recruitment & retention
    • HR strategy
    • HR Tech
    • The HR profession
    • Global
    • All HR topics
  • Legal
    • Case law
    • Commentary
    • Flexible working
    • Legal timetable
    • Maternity & paternity
    • Shared parental leave
    • Redundancy
    • TUPE
    • Disciplinary and grievances
    • Employer’s guides
  • AWARDS
    • Personnel Today Awards
    • The RAD Awards
  • Jobs
    • Find a job
    • Jobs by email
    • Careers advice
    • Post a job
  • XpertHR
    • Learn more
    • Products
    • Pricing
    • Free trial
    • Subscribe
    • XpertHR USA
  • Webinars
  • OHW+

Personnel Today

Register
Log in
Personnel Today
  • Home
    • All PT content
    • Advertise
  • Email sign-up
  • Topics
    • HR Practice
    • Employee relations
    • Equality, diversity and inclusion
    • Learning & training
    • Pay & benefits
    • Wellbeing
    • Recruitment & retention
    • HR strategy
    • HR Tech
    • The HR profession
    • Global
    • All HR topics
  • Legal
    • Case law
    • Commentary
    • Flexible working
    • Legal timetable
    • Maternity & paternity
    • Shared parental leave
    • Redundancy
    • TUPE
    • Disciplinary and grievances
    • Employer’s guides
  • AWARDS
    • Personnel Today Awards
    • The RAD Awards
  • Jobs
    • Find a job
    • Jobs by email
    • Careers advice
    • Post a job
  • XpertHR
    • Learn more
    • Products
    • Pricing
    • Free trial
    • Subscribe
    • XpertHR USA
  • Webinars
  • OHW+

Latest NewsHR strategyProductivity

Business costs rise as employees fail to cope with passwords

by Michael Millar 3 Oct 2005
by Michael Millar 3 Oct 2005

The failure of employees to cope with the proliferation of passwords they need at work is adding to business costs and undermining IT security, research has revealed.

A survey of 1,700 users in major US businesses – more than half of them IT professionals – showed that 28% had to manage more than 13 passwords at work and were struggling to cope.

Another 30% were trying to keep track of between six and 12 passwords.

The burden of resetting passwords is increasing IT helpdesk workloads, with 82% of respondents saying they had to ask helpdesk staff to intervene when passwords were lost or forgotten, the survey by internet security firm RSA Security found.

The extra IT workload and lost staff productivity time added to business costs.

The survey also revealed that staff were resorting to insecure and risky methods to keep track of passwords. A quarter recorded their access codes in a document on their PC, another 22% listed the passwords on PDAs or handheld devices, and 15% wrote it down on a piece of paper which they kept in their workspace or office.

Sheila Doherty, product marketing manager at RSA Security, said the increasing requirement for passwords was partly driven by corporate governance requirements.

“In general we haven’t seen companies quantifying helpdesk costs to a great extent,” she said. “But a lot of analysts recall up to 50% of calls are for password resets. Each call to the helpdesk costs between $25 and $50 [£14-£28]. I think there’s not a real awareness of how big this is for companies.”

Avatar
Michael Millar

previous post
Pay worldwide to outstrip inflation rate by 2.4%
next post
Pharmacies merger puts HR jobs at risk

You may also like

Employment and equalities ministers quit Boris Johnson’s cabinet

6 Jul 2022

Supporting Muslims during Eid: Five employer questions

6 Jul 2022

Maya Forstater wins belief discrimination case over gender-critical...

6 Jul 2022

Learning disability employment gap shows local spikes

6 Jul 2022

Inflation: A return to the 1970s or a...

6 Jul 2022

NI threshold increase ‘not likely to benefit workers’

6 Jul 2022

Kristie Higgs succeeds in bid to remove LGBT...

5 Jul 2022

‘Low flight risk’ designer wins £100k age discrimination...

5 Jul 2022

Rail signaller discriminated against by staff who watched...

5 Jul 2022

The ultimate guide to payroll for small businesses

5 Jul 2022
  • The ultimate guide to payroll for small businesses PROMOTED | You’ve started a business that has expanded to the point of requiring more staff to meet demand. Congratulations!...Read more
  • NSPCC revamps its learning strategy with child wellbeing at its heart PROMOTED | The NSPCC’s mission is to prevent abuse and neglect...Read more
  • Diversity versus inclusion: Why the difference matters PROMOTED | It’s possible for an environment to be diverse, but not inclusive...Read more
  • Five steps for organisations across the globe to become more skills-driven PROMOTED | The shift in the world of work has been felt across the globe...Read more
  • The future of workforce development PROMOTED | Northumbria University and partners share insight...Read more

Personnel Today Jobs
 

Search Jobs

PERSONNEL TODAY

About us
Contact us
Browse all HR topics
Email newsletters
Content feeds
Cookies policy
Privacy policy
Terms and conditions

JOBS

Personnel Today Jobs
Post a job
Why advertise with us?

EVENTS & PRODUCTS

The Personnel Today Awards
The RAD Awards
Employee Benefits
Forum for Expatriate Management
OHW+
Whatmedia

ADVERTISING & PR

Advertising opportunities
Features list 2022

  • Facebook
  • Twitter
  • Instagram
  • Linkedin


© 2011 - 2022 DVV Media International Ltd

Personnel Today
  • Home
    • All PT content
    • Advertise
  • Email sign-up
  • Topics
    • HR Practice
    • Employee relations
    • Equality, diversity and inclusion
    • Learning & training
    • Pay & benefits
    • Wellbeing
    • Recruitment & retention
    • HR strategy
    • HR Tech
    • The HR profession
    • Global
    • All HR topics
  • Legal
    • Case law
    • Commentary
    • Flexible working
    • Legal timetable
    • Maternity & paternity
    • Shared parental leave
    • Redundancy
    • TUPE
    • Disciplinary and grievances
    • Employer’s guides
  • AWARDS
    • Personnel Today Awards
    • The RAD Awards
  • Jobs
    • Find a job
    • Jobs by email
    • Careers advice
    • Post a job
  • XpertHR
    • Learn more
    • Products
    • Pricing
    • Free trial
    • Subscribe
    • XpertHR USA
  • Webinars
  • OHW+