This month Angie Bourke, 38, associate director of CMG UK, payroll division, explains why staff development is central to her job and how she encourages people to achieve their potential at the global ICT company
long have you been in this job?
Since 1 September 2000.
long have you been with your company?
Since 23 April 1997
does your role involve?
I am responsible for support in Manchester and Prestatyn, covering production, administration and quality assurance, and contributing to the overall development of CMG’s northern payroll business.
the best thing about your job?
We have different programmes available depending on which career path consultants wish to take, although what is important is for each individual to “own” his or her career. I enjoy the hands-on approach and the satisfaction of seeing someone achieve their aspirations.
is your current major project or strategic push?
I hold regular meetings with my consultants to ensure their ongoing effectiveness and satisfaction. Topics for discussion include, but are not restricted to, personal training, job satisfaction and career progression. CMG Prestatyn looks to obtain ISO9000 certification in 2001, and my role as QA manager will be to ensure this is successful. Another major objective is to identify an individual with the potential to become a manager and also produce appropriate development plans for them.
terminology - training, development, education, learning, performance improvement?
KPIs (key performance indicators).
do you want your career to be in five years’ time?
I’d like to be managing director.
was the most useful course you ever went on?
Associate directors (AD) undertake a management development programme that consists of the different elements that have been proven to make an effective AD; these include sales, recruitment and selection, legal aspects including contracts, and project planning. The ultimate aim is to work towards what we lovingly know as a pre-management trai