This month Neil Porter, group training manager for Choice Hotels Europe, UK and Ireland, age 40, explains the challenges of his new job
long have you been in this job?
Since 1 July 2000.
long have you been with your company?
Since 1 July 2000!
does your role involve?
Designing and running courses, overseeing graduate trainees, assisting in IIP and managing our NVQ programme.
the best thing about your job?
The people - all bright, bubbly and keen to learn, hard working and committed to the company and our guests.
the worst thing?
The travel and the early start, and time away from my home in Warwickshire.
is your current major project or strategic push?
To improve the quality of service and develop revenues through training our management to become more effective. We are piloting a training programme called “Learning and Development - the Line Manager’s Role”.
Learning and development, because the days of sitting in the classroom are on the way out and this implies that people must be responsible for themselves through ideas like Individual Learning Accounts.
E-Learning - the new way for training delivery.
Streaming. I don’t know what it means, but it carries a tone of school days.
you good at self-development?
I’m getting better - after a year of doing none, I have been on five courses in three months.
self-development have you done in the past six months?
Time management (again), assertive communications, first aid, health and safety and the new version of the Investors In People standard.
do you want to be in five years’ time?
Taking over from my boss when he takes well-deserved retirement.
was the most useful course you ever went on or learning experience you ever
The Coverdale Organisation’s Teamwork for Professionals course. Saville and Holdsworth’s occupat