Personnel Today
  • Home
    • All PT content
    • Advertise
  • Email sign-up
  • Topics
    • HR Practice
    • Employee relations
    • Equality, diversity and inclusion
    • Learning & training
    • Pay & benefits
    • Wellbeing
    • Recruitment & retention
    • HR strategy
    • HR Tech
    • The HR profession
    • Global
    • All HR topics
  • Legal
    • Case law
    • Commentary
    • Flexible working
    • Legal timetable
    • Maternity & paternity
    • Shared parental leave
    • Redundancy
    • TUPE
    • Disciplinary and grievances
    • Employer’s guides
  • AWARDS
    • Personnel Today Awards
    • The RAD Awards
  • Jobs
    • Find a job
    • Jobs by email
    • Careers advice
    • Post a job
  • XpertHR
    • Learn more
    • Products
    • Pricing
    • Free trial
    • Subscribe
    • XpertHR USA
  • Webinars
  • OHW+

Personnel Today

Register
Log in
Personnel Today
  • Home
    • All PT content
    • Advertise
  • Email sign-up
  • Topics
    • HR Practice
    • Employee relations
    • Equality, diversity and inclusion
    • Learning & training
    • Pay & benefits
    • Wellbeing
    • Recruitment & retention
    • HR strategy
    • HR Tech
    • The HR profession
    • Global
    • All HR topics
  • Legal
    • Case law
    • Commentary
    • Flexible working
    • Legal timetable
    • Maternity & paternity
    • Shared parental leave
    • Redundancy
    • TUPE
    • Disciplinary and grievances
    • Employer’s guides
  • AWARDS
    • Personnel Today Awards
    • The RAD Awards
  • Jobs
    • Find a job
    • Jobs by email
    • Careers advice
    • Post a job
  • XpertHR
    • Learn more
    • Products
    • Pricing
    • Free trial
    • Subscribe
    • XpertHR USA
  • Webinars
  • OHW+

People NewsLearning & developmentLearning & Skills Councils

Careerfile: Jane Ridley

by John Charlton 16 Oct 2007
by John Charlton 16 Oct 2007

Jane Ridley works in one of the UK’s grandest stately homes, where she’s responsible for the training of 250 people. Much of it focuses on keeping the customer satisfied.

What does your job involve?

Establishing and assessing a company training plan for our 250 employees’ training and development requirements, and ensuring these requirements are aligned with departmental and group business plan objectives.

How many courses/events do you organise?

I organise on average four or five big training initiatives a year. So far this year there have been staff refresher days, plus customer service, and management and supervisory training. In addition, there is all the mandatory training, such as induction and health and safety.

What course or training are you working on now?

I am currently working on customer service training, mainly due to the fact that we employ a large number of customer-facing staff here at Castle Howard.

How and why did you get into training?

I started my career as a payroll administrator, and then moved into a personnel role, where part of my job description was to book staff on training courses and complete all of the administration. I moved to another employer when I was recruited as a development officer, where I was able to continue in this field.

What’s the best or most memorable training event you’ve attended?

It was a two-day team ‘bonding’ event, which was held in the Lincolnshire countryside. At the end of the two days, I understood my way of learning, and how this would have an impact on my current role and future development.

What’s key to putting on a successful course?

Know your audience, and ensure they have the opportunity to have lots of input into the course. Also, when designing the course, take into account the different learning styles/techniques the candidates will require to learn effectively.

How do you measure the impact of training?

Through constant monitoring and evaluation, both before and after training commences. Following this, we decide whether the candidate implements their new-found knowledge day to day.

Where do you see yourself in five years’ time?

Training and development manager here, and hopefully qualified in various coaching practices.

What really annoys you?

Lateness, rudeness, and bad customer service.

What career advice would you give someone starting out in training/learning and development?

Try to enrol on the Certificate in Training Practice course (through the Chartered Institute of Personnel and Development), as this will provide a good foundation.

What book are you currently reading?

Gordon Ramsay’s book Humble Pie. I’m so engrossed in it – he has worked so hard and come so far.

Who’s your hero?

My dad.

What’s the best piece of training/learning and development advice you’ve been given?

To carry on developing, analysing and completing my continuing professional development plan.

How do you relax?

By visiting my beautician on a regular basis.

Jane Ridley is training officer at Castle Howard, North Yorkshire – a busy estate that attracts more than 200,000 visitors a year.

Avatar
John Charlton

previous post
Royal Navy personnel threaten to resign over lifting of homosexual ban
next post
Online masters course launched for occupational health nurses across Europe

You may also like

Skills passport and new qualifications for care workers...

11 Aug 2022

Ensuring mental health conversations don’t overstep boundaries

26 Jul 2022

Why ‘micro-upskilling’ is essential for productivity

18 Jul 2022

Learning that sticks: Dr Alex Young talks to...

8 Jul 2022

Give wellbeing a board seat: Prof Sir Cary...

30 Jun 2022

What has cyber security got to do with...

29 Jun 2022

Young people need more guidance over ‘green jobs’

24 Jun 2022

Three in 10 workers’ skill sets not being...

23 Jun 2022

CIPD Festival of Work: ‘Push the boundaries’ with...

17 Jun 2022

MPs threaten supply chain levy if HGV driver...

1 Jun 2022
  • 6 reasons why work-based learning is better than traditional training PROMOTED | A recent Fortune/Deloitte survey found that 71% of CEOs are anticipating that this year’s biggest business disrupter...Read more
  • Strengthening Scotland’s public services through virtual recruiting PROMOTED | This website is Scotland's go-to place for job seekers looking to apply for roles in public services...Read more
  • What’s next for L&D? Enter Alchemist… PROMOTED | It’s time to turn off the tedious and get ready for interactive and immersive learning experiences...Read more
  • Simple mistakes are blighting the onboarding experience PROMOTED | The onboarding of new hires is a company’s best chance...Read more
  • Preventing Burnout: How can HR help key workers get the right help? PROMOTED | Workplace wellbeing may seem a distant memory...Read more

Personnel Today Jobs
 

Search Jobs

PERSONNEL TODAY

About us
Contact us
Browse all HR topics
Email newsletters
Content feeds
Cookies policy
Privacy policy
Terms and conditions

JOBS

Personnel Today Jobs
Post a job
Why advertise with us?

EVENTS & PRODUCTS

The Personnel Today Awards
The RAD Awards
Employee Benefits
Forum for Expatriate Management
OHW+
Whatmedia

ADVERTISING & PR

Advertising opportunities
Features list 2022

  • Facebook
  • Twitter
  • Instagram
  • Linkedin


© 2011 - 2022 DVV Media International Ltd

Personnel Today
  • Home
    • All PT content
    • Advertise
  • Email sign-up
  • Topics
    • HR Practice
    • Employee relations
    • Equality, diversity and inclusion
    • Learning & training
    • Pay & benefits
    • Wellbeing
    • Recruitment & retention
    • HR strategy
    • HR Tech
    • The HR profession
    • Global
    • All HR topics
  • Legal
    • Case law
    • Commentary
    • Flexible working
    • Legal timetable
    • Maternity & paternity
    • Shared parental leave
    • Redundancy
    • TUPE
    • Disciplinary and grievances
    • Employer’s guides
  • AWARDS
    • Personnel Today Awards
    • The RAD Awards
  • Jobs
    • Find a job
    • Jobs by email
    • Careers advice
    • Post a job
  • XpertHR
    • Learn more
    • Products
    • Pricing
    • Free trial
    • Subscribe
    • XpertHR USA
  • Webinars
  • OHW+