British Gas parent firm Centrica has signed a seven-and-a-half year HR business process outsourcing contract covering its 30,000 UK staff.
The deal, with HR services firm Hewitt Associates, includes workforce administration, payroll, reward management, performance management, succession planning, customer services and related HR information services.
The value of the deal is undisclosed, but Hewitt said it was a “large-scale” agreement.
Anne Minto, group HR director at Centrica, said: “Our HR transformation programme is already well underway and our new partnership with Hewitt will both accelerate and support the delivery of enabling technologies for our line managers.
“This will provide them with clearer accountability in managing their people whilst reducing our cost to serve.
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