High street chemist Lloydspharmacy has launched a versatile, paper-based
distance learning project to support managers in its 1,300 stores.
The Professional Management Development Programme was created by the
training and development team and consist of four modules – Our People; Our
Pharmacies; Our Customers and Our Business Performance. Each module includes
exercises and case studies to enhance the individual’s learning and support
their continuing professional development.
"The package can be used to put together a bespoke professional
development plan because each module is standalone, employees can opt to take
one or as many modules as they feel fit," said Andrea Turner,
Lloydspharmacy training and development manager.
An added bonus of the distance-learning project is that it is being used to
reinforce a cultural change within the business.
Pharmacy management is complex, explained Turner, because it combines
specialist subject knowledge with people and financial manage-ment and keeping
up to speed with changes."
Such is the appeal of the programme that regional training managers and
supervisors have asked to use it. But there are no plans yet to make it a
global, online resource.
By Stephanie Sparrow
