"Most organisations are not getting the passion, creativity and initiative out of their people. They get intelligence, diligence and obedience - but you can get that from a cocker spaniel."
Professor Gary Hamel, visiting professor, London Business School, chairman, consultancy Strategos
"As HR professionals, we are very good at making presentations about why we should invest in talent, but we do not make a compelling enough argument on its impact on the business. CEOs say 'great' but it is only seen as desirable and not an imperative."
Paul Nolan, head of HR, Football Association
"HR spends too much time trying to be good at everything, and not focusing enough on specific areas."
Tim Miller, group head of HR, Standard Chartered Bank