Personnel Today
  • Home
    • All PT content
    • Advertise
  • Email sign-up
  • Topics
    • HR Practice
    • Employee relations
    • Equality, diversity and inclusion
    • Learning & training
    • Pay & benefits
    • Wellbeing
    • Recruitment & retention
    • HR strategy
    • HR Tech
    • The HR profession
    • Global
    • All HR topics
  • Legal
    • Case law
    • Commentary
    • Flexible working
    • Legal timetable
    • Maternity & paternity
    • Shared parental leave
    • Redundancy
    • TUPE
    • Disciplinary and grievances
    • Employer’s guides
  • AWARDS
    • Personnel Today Awards
    • The RAD Awards
  • Jobs
    • Find a job
    • Jobs by email
    • Careers advice
    • Post a job
  • XpertHR
    • Learn more
    • Products
    • Pricing
    • Free trial
    • Subscribe
    • XpertHR USA
  • Webinars
  • OHW+

Personnel Today

Register
Log in
Personnel Today
  • Home
    • All PT content
    • Advertise
  • Email sign-up
  • Topics
    • HR Practice
    • Employee relations
    • Equality, diversity and inclusion
    • Learning & training
    • Pay & benefits
    • Wellbeing
    • Recruitment & retention
    • HR strategy
    • HR Tech
    • The HR profession
    • Global
    • All HR topics
  • Legal
    • Case law
    • Commentary
    • Flexible working
    • Legal timetable
    • Maternity & paternity
    • Shared parental leave
    • Redundancy
    • TUPE
    • Disciplinary and grievances
    • Employer’s guides
  • AWARDS
    • Personnel Today Awards
    • The RAD Awards
  • Jobs
    • Find a job
    • Jobs by email
    • Careers advice
    • Post a job
  • XpertHR
    • Learn more
    • Products
    • Pricing
    • Free trial
    • Subscribe
    • XpertHR USA
  • Webinars
  • OHW+

CIPDAcasLatest NewsEmployee relationsEmployee communications

CIPD rubbishes claims that HR is mistrusted

by Guy Logan 7 Apr 2009
by Guy Logan 7 Apr 2009

The CIPD has rubbished research that claims employees have less trust in their HR departments out of all business functions.

A survey of more than 5,000 employees by leadership consultancy Endaba found almost a quarter (24.8%) did not trust their HR department, believing them to talk about staff in hallways, or tell line managers what should be private information.

The lack of trust in HR was far higher than other departments – sales was mistrusted by 14.1% of respondents, with finance at 11.4%. Frontline production employees came out top in the survey, with just 1.9% of colleagues mistrusting them.

But Linda Holbeche, director of research and practice at the Chartered Institute of Personnel and Development,claimed the recession had inevitably made an impact on staff opinions.

She told Personnel Today: “The economic climate is probably what lies behind current low trust levels, and I suspect we’d see much lower rates of mistrust at a less turbulent time.With so many organisations thinking hard about staffing levels and driving cost-cutting measures, and with HR right in the middle of those initiatives, it’s inevitable that trust by employees will be a casualty of war.”

Patrick Egan, managing director of Endaba, said HR managers were perceived as unprofessional and tactless by respondents.

“The perception is that HR is not discreet and doesn’t keep personal or business details secret,” Egan said. “There is a belief that HR will talk about staff in hallways and elevators, or tell line managers what is considered to be extremely private information.”

Separate research found eight in ten HR professionals do not assess return on investment, significantly hurting their perceived value to the business.

Avatar
Guy Logan

previous post
Schools criticised for City-style bonuses
next post
Get free quotations from leading UK Sales Training Companies with no obligation.

You may also like

Are you a quiet quitter?

12 Aug 2022

July saw highest number of job adverts for...

12 Aug 2022

Transport sector recruitment ‘should be overhauled to improve...

12 Aug 2022

Liz Truss comments on Civil Service dismissed as...

12 Aug 2022

Hot summers, hot desks – employment law advice...

12 Aug 2022

Sharp rise in firms offering enhanced parental leave...

11 Aug 2022

Working in a heatwave: what should employers consider?

11 Aug 2022

Zero-hours contract benefits ‘can outweigh negatives for workers’

11 Aug 2022

Nearly 14,000 whistleblowing reports of furlough fraud received...

11 Aug 2022

Skills passport and new qualifications for care workers...

11 Aug 2022
  • 6 reasons why work-based learning is better than traditional training PROMOTED | A recent Fortune/Deloitte survey found that 71% of CEOs are anticipating that this year’s biggest business disrupter...Read more
  • Strengthening Scotland’s public services through virtual recruiting PROMOTED | This website is Scotland's go-to place for job seekers looking to apply for roles in public services...Read more
  • What’s next for L&D? Enter Alchemist… PROMOTED | It’s time to turn off the tedious and get ready for interactive and immersive learning experiences...Read more
  • Simple mistakes are blighting the onboarding experience PROMOTED | The onboarding of new hires is a company’s best chance...Read more
  • Preventing Burnout: How can HR help key workers get the right help? PROMOTED | Workplace wellbeing may seem a distant memory...Read more

Personnel Today Jobs
 

Search Jobs

PERSONNEL TODAY

About us
Contact us
Browse all HR topics
Email newsletters
Content feeds
Cookies policy
Privacy policy
Terms and conditions

JOBS

Personnel Today Jobs
Post a job
Why advertise with us?

EVENTS & PRODUCTS

The Personnel Today Awards
The RAD Awards
Employee Benefits
Forum for Expatriate Management
OHW+
Whatmedia

ADVERTISING & PR

Advertising opportunities
Features list 2022

  • Facebook
  • Twitter
  • Instagram
  • Linkedin


© 2011 - 2022 DVV Media International Ltd

Personnel Today
  • Home
    • All PT content
    • Advertise
  • Email sign-up
  • Topics
    • HR Practice
    • Employee relations
    • Equality, diversity and inclusion
    • Learning & training
    • Pay & benefits
    • Wellbeing
    • Recruitment & retention
    • HR strategy
    • HR Tech
    • The HR profession
    • Global
    • All HR topics
  • Legal
    • Case law
    • Commentary
    • Flexible working
    • Legal timetable
    • Maternity & paternity
    • Shared parental leave
    • Redundancy
    • TUPE
    • Disciplinary and grievances
    • Employer’s guides
  • AWARDS
    • Personnel Today Awards
    • The RAD Awards
  • Jobs
    • Find a job
    • Jobs by email
    • Careers advice
    • Post a job
  • XpertHR
    • Learn more
    • Products
    • Pricing
    • Free trial
    • Subscribe
    • XpertHR USA
  • Webinars
  • OHW+