A skills development programme has improved the way the Charity Commission runs, after parliamentary watchdog the Public Accounts Committee accused it of having poor management.
The committee, which regulates 180,000 charities in England and Wales, responded to the critical report by drawing up a new business strategy focused on learning and development.
The commission’s director of resources, Bill Richardson, told the HRD conference in London that staff were involved in the process from the beginning.
“We published a people plan along with our business plan to give everybody a feel of what HR was up to and how the measures would move forward,” he said.
Richardson said the changes had made the organisation more adaptable and it was able to approve and process the September 11 charity in 11 days rather than the usual 95 days.
The management development programme was launched to encourage inspirational leadership and develop team working. The scheme uses 360-degree feedback and focuses on coaching to help deliver results in line with the business values.
Areas covered include time management, telephone skills and communication.
