The Employment Service and the Public and Commercial
Services Trade Union last week signed an agreement on the working arrangements
for the services’ new network of customer service centres.
The agreement will cover the working arrangements of the
1,100 staff and includes flexible working, training and conditions.
The deal will provide a 24-hour electronic access to
JobCentre services for employees and jobseekers. There will be 11 centres
opened in the autumn around the UK.
Employment minister Tessa Jowell said, “This is a clear demonstration
that, with consultation, customer service centres can be both good working
environments and introduced by agreement between an employer and its staff.”