The Dixons Stores Group (DSGi) has launched an investigation into staff caught insulting customers on social networking site Facebook.
The unofficial Facebook group, “DSGi Employees”, which says it is for people who work or have worked for the company, has around 3,000 members.
Posts referred to customers as stupid, and recounted unflattering shopfloor conversations. Many of the comments had been left by staff using their real names, the BBC reported.
DSGi said: “We have clear guidelines for staff and will investigate any alleged abuse of customers.
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“We are very disappointed that a small number of our colleagues have made these comments. We will take the necessary action with any staff found to be acting inappropriately.”
Earlier this month, Portsmouth City Council outlawed Facebook for its 4,500 staff after it discovered that they had spent 572 hours – the equivalent of 71 working days – on the site in just four weeks.
