Meriden based payroll provider ESOS is delighted to announce that its payroll department has achieved the prestigious Investors in Excellence Award.
The award was assessed through the provision of a document setting out how ESOS met the requirements of the standard. This was followed by a visit to the company by a Midlands Excellence assessor who interviewed staff and reviewed working practices at the company.
The assessor was particularly impressed with the organisation of the payroll department and the positive attitudes and loyalty for both the department and ESOS, together with the understanding of the need to develop and continuously improve towards organisational and business excellence.
Further key strengths were identified as strong links with customers and clients with an innovative approach to service delivery designed to meet changing needs and achieving customer satisfaction, and business continuity plans dedicated to ensuring continued high quality and level of service delivery.
Dave Cooper, Managing Director at ESOS, says: “I am proud to be leading a payroll organisation that has been recognised for delivering excellence. We are committed to the pursuit of delivering excellent services and providing quality outcomes for all of our customers and colleagues.
“We will be continuing to use the Investors in Excellence model to ensure that we continue to improve our services for our customers.”
Investors in Excellence is a national programme designed to help organisations to continuously improve their performance across nine key areas, which include customer, society, people and performance results. To achieve the standard each of the 32 indicators within the 9 areas must be comprehensively met.
Through achievement of the Investors in Excellence Standard, organisations stand out as high-performers that are focused on their customers and stakeholders.
The accreditation is an independent standard used internationally in business, allowing organisations to benchmark themselves against some of the top-performing companies in the world.