FA scores with online coaching and call centre

The Football Association, is introducing a learning call centre and an
online facility to help coach Premier League and Football League managers.

It has launched FA Learning to improve the efficiency and co-ordination of
its delivery and promotion of educational activities. "We are now able to
create a modern and progressive learning environment for the learners,"
said FA learning project director Robin Russell.

FA Learning hopes to provide the FA with a central platform from which
courses, resources and new learning initiatives can be designed to meet its
central strategy.

Courses, which are accessed via the FA Learning button on the FA’s web
portal cover subjects such as coaching, psychology and sports medicine.

The facility will also be integrated with the new FA Learning call centre,
due to be launched in the summer. This will direct callers to the FA Learning
website and enable learners to register their details and book directly on to
both national and local FA courses with the help of an operator.

Less famous managers, such as school and parent coaches will also be able to
access the site and request information on subjects such as child protection
and teaching the game.

"We certainly hope this will prove to be a valuable resource as
learners at every level can communicate with their peers, tutors and with FA
Learning," said Russell.


By Stephanie Sparrow

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