Efforts
by HR departments to promote flexible working are being hindered by
unco-operative IT departments, a new report claims.
Nextra,
the UK arm of Norwegian telecoms company Telenor, surveyed 1,000 HR directors
and found most were battling with IT departments over the amount of support
flexible workers needed.
Only
4 per cent of those surveyed believe their IT department actively promotes
flexible working, although 42 per cent say their HR department does. The HR
professionals claim IT see supporting flexible workers as an additional drain
on valuable time and resources.
Of
those polled, 57 per cent have flexible working guidelines in place, while a
quarter say the board actively promotes the working practice.
Barry
Hartop, chief executive of Nextra UK, said: “IT departments are already using
their resources to the maximum supporting workers physically within the
organisation. Supporting remote workers brings a whole new set of headaches,
especially in terms of providing the sort of 24/7 helpdesk support and hardwear
maintenance that flexible workers require.”
Sign up to our weekly round-up of HR news and guidance
Receive the Personnel Today Direct e-newsletter every Wednesday
He
said IT departments may need to be outsourced or have staff levels boosted to
cope with the demands of changing working practices.
“Issuing
guidelines and voicing support is only part of the battle,” Hartop said.
