Fujitsu Services, one of Europe’s leading IT services companies, has saved an average of 26 per cent off the retail prices of its IT, management and personal development training courses after signing a managed training services agreement with KnowledgePool.
KnowledgePool has been sourcing training courses and managing relationships with Fujitsu Services’s external training providers since it won a competitive tender for the contract in 2006.
The company offers over 1,000 training courses in an online catalogue, which was used last year by over 5,000 Fujitsu employees to book more than 12,000 days of training.
“We recognised that delivering training was not our core business and that outsourcing it would be financially beneficial,” said Sue Payne, Head of Operations at Fujitsu Services.
“KnowledgePool provided the best fit against our requirements. Because they buy training on behalf of many organisations, they can achieve better discounts than we ever could and they pass those discounts on to us. It is a true partnership and we now have greater control over the purchase of training services.”
KnowledgePool’s system automates the routine administration tasks involved in booking and managing training. It also provides automatic Kirkpatrick level one and level three evaluations, enabling the performance of different suppliers to be compared.
“We’ve made several changes and improvements to our training as a result of feedback captured by KnowledgePool,” said Sue Payne. “They give us all the detail we need on what we’re spending and where we’re spending it. We’ve also been able to divert our own training administration services onto higher value activities.”
KnowledgePool undertakes six-monthly reviews to assess and ‘continuously improve’ its service.
“We have a very open and honest relationship with KnowledgePool,” said Sue Payne. “By working with them, we’re not only benefiting individual employees by enhancing their development but we’re also ensuring that we have the right skills and capabilities in place to meet our business goals. It’s a win-win contract.”
