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Personnel Today

Go – An Airline Adventure

by Personnel Today 10 Feb 2004
by Personnel Today 10 Feb 2004


This is basically an autobiographical account of the rise and demise of the airline go, headed up and written by its charismatic chief executive, Barbara Cassani.








Go – An Airline Adventure
By Barbara Cassani
Pages: 320 Price: £12.99 ISBN 0316726621
Reviewed by Ian Foster
Buy this book at Amazon




The book charts the ups and downs of a start-up in a cut-throat business, from its six-month take-off to its eventual collision with EasyJet – turning a £25m proposition into a £374m player in just four years.


Cassani navigated her way through a management buy-out, flying high with a £4m profit in the first three years and managing to expand even in the wake of September 11.


Voted the best low-cost airline, Cassani then had to steer her baby and its loyal employees into the arms of arch rival EasyJet, with all the pangs of loss and longing associated.


The key to the company’s success was Cassani’s belief in her people and the desire to break the mould in the UK flights business with the kind of customer service she had experienced in her native US. Taking care of the people details and balancing the corporateness of owner BA with the entrepreneurial spirit of EasyJet, she created a cohesive, energetic and determined team.

Go is written with a Harvey Jones’ flair and an energy and enthusiasm that leaves you invigorated. Readable, down to earth and business-like, it will serve as an ever-welcome reminder to personnel professionals that their business is about business, and shows in a practical way how good leaders can mould great companies, not through a ‘black box’ of HR tools, but through energy, commitment and vision.

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Ian Foster, personnel adviser, Hampshire County Council

Personnel Today

Personnel Today articles are written by an expert team of award-winning journalists who have been covering HR and L&D for many years. Some of our content is attributed to "Personnel Today" for a number of reasons, including: when numerous authors are associated with writing or editing a piece; or when the author is unknown (particularly for older articles).

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