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Personnel Today

HR duty is to ensure UK competitiveness

by Personnel Today 18 Feb 2003
by Personnel Today 18 Feb 2003

So, the controlled chaos of congestion charging has started. While the
teething troubles will be felt in central London, the solutions have been
worked out on a dusty IT park in India.

IT outsourcing company Mastek is responsible for designing the software that
allows for the monitoring of traffic. It is another small example of the
mounting trend of outsourcing technology services and call centre provision to
the sub-continent. Research suggests that a fifth of the UK’s call centre jobs
will be transferred to India by 2010, to take advantage of cost savings.

While employers are rightly blaming the Government for increasing employment
costs and reducing flexibility in the UK, they also need to examine their own
roles.

The IT and service sectors have become important to the UK. If we start
haemorrhaging jobs abroad, then this has significant implications for the
long-term health of our economy.

The easy route – naturally favoured by finance directors – is to seek the
lowest cost provider, but HR has a duty to ensure staff in the UK are as
competitive as they can possibly be.

Instead of threatening staff with the spectre of outsourcing as a means of
getting compliance (see page 1), HR should be developing the type of motivated
and skilled workforce that don’t need to worry about it.

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perhaps to announce a fresh and important initiative for the profession. We are
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time and money and give you step-by-step advice on implementing change in your
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Personnel Today articles are written by an expert team of award-winning journalists who have been covering HR and L&D for many years. Some of our content is attributed to "Personnel Today" for a number of reasons, including: when numerous authors are associated with writing or editing a piece; or when the author is unknown (particularly for older articles).

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