HR must take the lead in retaining firms’ expertise

News HR must take the lead if organisations want to make a success of
knowledge management, claims a report released exclusively to Personnel Today.

Developing and Retaining Organisational Knowledge, published today by Roffey
Park, urges HR directors to take a strategic role in shaping knowledge
management in their firms.

The report highlights the growing emphasis on retaining knowledge and
expertise within an organisation. This is allowing HR to take more
responsibility for knowledge management initiatives, which have traditionally
been left to the IT department.

Employers are increasingly disappointed with the success of IT-lead
knowledge retaining projects and are starting to realise the importance of the
people issues in keeping information.

Christina Evans, Roffey Park associate and report author, said:
"Organisations are realising a technology focus to knowledge management is
not working. It is being seen more as part of HR’s strategic role of developing
and retaining knowledge."

The report highlights the knowledge management work of six organisations,
including the BBC, KPMG and Lewisham Council. Techniques being used include
appraising staff by their ability to share knowledge, an information library
and an intranet discussion forum.

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