HR struggling to measure people

HR
is still struggling to measure the contribution made by staff to the
bottom-line performance of organisations, exclusive research by Personnel Today
and Deloitte & Touche reveals.

The
survey of 420 HR professionals finds that while 76 per cent of firms attempt to
measure human capital, only a few believe their methods are effective.

The
most popular approaches are HR benchmarking, HR metrics and the balanced
scorecard model, but more than four out of 10 users of these methods do not
believe they are effective.

The
survey, conducted last autumn, found that more than 40 per cent of the 210
respondents that use HR benchmarking and HR metrics do not believe they are
effective. 

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Balanced
scorecard methodologies – adopted by a third of respondents – were equally
ineffective.

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