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Latest News

Informal greetings to public banned by local council

by Personnel Today 14 Aug 2003
by Personnel Today 14 Aug 2003

Council
staff are being told to stop using informal greetings such as ‘love’ or ‘dear’
when welcoming the public, following a complaint by a local councillor.

Employees
at Bristol City Council have been told to use more formal greetings after
Barbara Janke, the councils Liberal Democrat leader, complained staff’s
attitude towards the public was too casual.

In
a memo to reception and security staff, managers said they must now use the
terms ‘Sir’ or ‘Madam’.

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However,
the Daily Telegraph reports that a Tory councillor, Richard Eddy, has attacked
the move, claiming visitors prefer a friendly welcome to faceless bureaucracy.

By Ross Wigham

Personnel Today

Personnel Today articles are written by an expert team of award-winning journalists who have been covering HR and L&D for many years. Some of our content is attributed to "Personnel Today" for a number of reasons, including: when numerous authors are associated with writing or editing a piece; or when the author is unknown (particularly for older articles).

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Personnel Today
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