Insurance staff unsure about future

Almost
all (99.9 per cent) of Norwich Union staff fear further job cuts, a new survey
reveals.

The
survey, by trade union Amicus, shows the staff fear
further job cuts under the company’s offshoring
programme.

The
union’s Offshoring
Survey has been launched to co-incide
with a massive recruitment drive by Amicus within Norwich Union.

In
June, Norwich Union announced the loss of 700 staff as part of a cost-cutting
exercise.

Further
results form the survey shows that Norwich Union employees have the following
opinions on offshoring:

–           78 per cent have job security worries

–           70 per cent think the decision to
offshore was not justified

–           93 per cent say the offshoring decision was taken
purely for short-term gains

–           3 per cent say the offshoring decision was based on
clear business arguments

–           57 per cent have dealt with
complaints from customers over the service of offshore operations

–           91 per cent say customers should know
their data is stored and processed abroad

–           94 per cent are concerned about the
quality of service provided by offshore functions

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–           94 per cent think that offshoring has damaged the
Norwich Union brand or revenues

Quentin Reade