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Latest News

Large firms should take leaf out of SMEs’ book

by Personnel Today 22 Apr 2003
by Personnel Today 22 Apr 2003

Large
companies in the hospitality sector could learn a great deal from small firms
on how to communicate with staff and manage the workforce, according to a
survey.

The
research, carried out by the University of Surrey, suggested that big companies
could improve productivity by examining techniques used by small to medium
enterprises (SMEs).

The
study was commissioned by the Best Practice Forum for the Tourism, Hospitality
and Leisure Industry and looked at about 1,000 firms in the UK and abroad.

It
identified seven key areas that could help improve standards of service and
raise levels of productivity:

–
Setting goals for customer focus

–
Planning and controlling the operation

–
Partnering and networking

–
Clear internal/external communication

–
Achieving consistent standards

–
A strategic approach to workforce management

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–
Performance measurement and benchmarking

By Ross Wigham

Personnel Today

Personnel Today articles are written by an expert team of award-winning journalists who have been covering HR and L&D for many years. Some of our content is attributed to "Personnel Today" for a number of reasons, including: when numerous authors are associated with writing or editing a piece; or when the author is unknown (particularly for older articles).

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Personnel Today
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