The TCM Group – a leading provider of workplace and employment mediation services is proud to announce the extension of its innovative, one day Core Mediation Skills™ training programme for HR professionals and business leaders.
The course is run through the UK Mediation Academy in central London or is available to be delivered in house. For in-house delivery, the course can be tailored to meet your specific needs and requirements.
2011 course dates:
• 13th June 2011
• 15th August 2011
• 10th October 2011
• 12th December 2011
Core Mediation Skills™ for HR professional, line managers and business leaders
Core Mediation Skills™ is specifically designed for HR practitioners and managers and line managers. In a tough economic climate, dispute resolution is one of the cornerstones of effective leadership, employee relations, and human resources management.
Core mediation skills™ have never been more important
The course presents participants with the skills that are needed to understand how and why disputes occur and how to respond when they do. The trainer, David Liddle (Founder and Director of TCM) guides participants to become Early Dispute Resolvers – nipping issues in the bud before they escalate out of control.
What people say about Core Mediation Skills™:
“This is a thought-provoking and extreme useful course that has a clearly laid-out with excellent delivery. It is a pleasure to be involved with TCM.”
Jan Coppock, HR Officer, RGE Engineering & Co
Course content and structure
The course uses the highly acclaimed FAIR mediation model™ to help delegates get the best result from difficult conversations.
David takes delegates through each of the key stages of setting up, running and closing a mediation session. This course also provides a framework for delegates when:
• Working with irate customers
• Dealing with strong emotions
• Managing performance and absence
• Managing change
What people say about Core Mediation Skills™:
“TCM’s core mediation skills provided an excellent insight into the benefits of mediation. The trainer and course content were excellent. In my view, this course would be useful for all line managers.”
Alison Roberts, HR officer, Plane Handling LTD
How to find out more
Call TCM on 0800 294 97 87 or email us at info@thetcmgroup.com.
For details of the course click here for further information.
**A 15% discount on course fees is available until 29th May 2011**. With discount, the fees are less than £250 plus vat per delegate
More information about The TCM Group can be found at www.thetcmgroup.com
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