London Borough of Southwark commission online customer care programme from Marshall ACM

London Borough of Southwark is developing an online customer care training programme with Marshall ACM for all planning staff to better understand good customer service in the multicultural borough.    The training module is being developed for the Planning Department and represents a commitment to deliver service beyond customer expectations.

The learning programme will include a strong ethos of equality and diversity to better serve the local population.  The borough has the eighth largest ethnic minority community in the country, with over 80 languages being spoken in its schools.

Gary Rice, Head of Development Control at London Borough of Southwark, said, “We chose e-learning with Marshall ACM because we wanted to audit and record that every member of staff actively engages with the programme. It is part of a blended programme, following on from classroom sessions. An online solution also allows us to keep the programme updated and make it part of induction for all new staff”.

Sign up to our weekly round-up of HR news and guidance

Receive the Personnel Today Direct e-newsletter every Wednesday

Email(Required)

OptOut

From time to time, we will send you emails about selected products, events and services from Personnel Today and OHW+ - but you can choose to opt-out at any time. If you do not wish to receive these emails, please tick this box.

Name

This field is for validation purposes and should be left unchanged.

Δ

Marshall ACM delivers a managed e-learning service to over 140 organisations across the public and private sector in the UK and Republic of Ireland.