Most staff complaints are still about pay and hours

• The results of the 1999 pay and working time survey reflect the answers of
senior managers in 212 organisations reporting on a workforce of more than
427,000.

According to the study, an increase in the opportunities for part-time work
has been a major recruitment and retention tool in retail and the NHS.

Many respondents said they want to introduce more flexible working or
individual pay but are deterred by the practical difficulties and uncertain
returns from such a move.

The managers said most employee complaints relate to low basic rates of pay
and long hours compared with other comparable organisations. But most said they
believe staff are reasonably satisfied.

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