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NHS cover-up culture revealed in watchdog report

by Personnel Today 23 Sep 2003
by Personnel Today 23 Sep 2003

The parliamentary watchdog has accused NHS staff of covering up mistakes and
failing to report ill-treatment of patients.

A report by the National Audit Office (NAO) states that workers are too scared
to report mistakes because they fear they will be disciplined if they highlight
any problems with patient care.

The report states that a ‘cover-up’ culture has developed across hospitals
in the NHS as a result.

The NAO highlights the actions of two NHS trusts where managers have
encouraged staff to report incidents and offered guidance on how to prevent
errors from happening again.

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After changing procedures, Barts and the London NHS Trust increased the
reporting of clinical errors by 40 per cent, while staff at Greater Manchester
Ambulance Trust are now happier to admit their mistakes.

Weblink www.nao.gov.uk

Personnel Today

Personnel Today articles are written by an expert team of award-winning journalists who have been covering HR and L&D for many years. Some of our content is attributed to "Personnel Today" for a number of reasons, including: when numerous authors are associated with writing or editing a piece; or when the author is unknown (particularly for older articles).

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