English Lakes Hotels has appointed Sara Hornby to the newly-created role of
group +1’s manager. She will oversee the introduction of the +1 culture, as
well as the continued training programme. The +1 philosophy is a new approach
to customer services adopted by the firm. It’s based on the book Raving Fans by
Kenneth H Blanchard and Sheldon Bowles.
Ian Wardle has joined property consultant Fuller Peiser as its head of HR in
the UK. He moves over from Capital Life and Pensions, where he was performance
consulting manager. Before that, he worked at Nestlé and Cable & Wireless.
In his new role, he will manage a team of three and focus on performance
management, recruitment, remuneration and benefits.
Sally Webster is the new HR director at Guardian Newspapers. She will manage
the company’s people department and sit on the board. She was formerly HR
director at Bertlesmann Multimedia Group and head of HR at AOL UK.