Quality management systems can pay off

Implementing and evaluating a quality management system in occupational
health takes time and effort, but it can pay off in terms of future service,
said Tom Gibb of Salus Occupational Health and Safety.

In his presentation, ‘Quality, Audit and Evaluation within OH’, Gibb briefly
described the current state of quality activity in OH services in Scotland’s
NHS, and looked at the pros and cons of carrying out your own quality
management system.

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Gibb described some techniques for carrying out audits, adding that any
sensible process must enable feedback.

He stressed the importance of using information to ensure "you achieve
what you set out to do", and argued the true benefits of a quality
management audit is that they provide "chances for us to be better at what
we do".