The Royal Mail is being forced to train its sales staff in European law on competition after the regulator Pstcomm decided two of its promotion schemes were anti-competitive.
The organisation had offered discounts on mailings to some of its customers to tempt them to send more catalogues.
Postcomm has issued an enforcement order, requiring Royal Mail to refrain from departing from its published tariffs without notifying it.
As a result Royal Mail has given three key undertakings to Postcomm, that:
It will train all its sales staff in European and UK competition law and in the obligations of its licence
Its compliance officer will become more involved in promotional activity
Any new promotions launched by Royal Mail will be subjected to a “promotion approval process”, which will include regulatory and competition law approval at a senior level.