Service centre offers one-stop HR advice

Pub and leisure company Scottish & Newcastle Retail is to introduce the hospitality industry’s first human resources service centre.

The company says the centre, designed to deal with enquiries from its 42,000 employees, will provide a faster and more consistent service. It aims to give staff a one-stop shop telephone number manned by HR administrators.

Other companies with UK-based service centres include IBM, which has a centre at Portsmouth dealing with staff across Europe. The centre was introduced to free HR staff in individual countries from routine administrative work, allowing them to concentrate on added value.

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The newly-created HR Services department at Scottish & Newcastle will offer advice on subjects including payroll, promotion and maternity and sick pay.

Scottish & Newcastle HR controller Karen Davies, who set up the restructured department, said it is also to be responsible for identifying recurring staff issues.