Organisations need to be much more systematic in the way they capture staff
knowledge.
This is the message from a CIPD report Managing Knowledge Workers: the HR
Dimension, which shows employers need to work harder at encouraging their
employees to share knowledge and ensure essential know-how isn’t lost when
workers leave.
The report advises on managing knowledge workers, highlighting the
importance of autonomy, challenging work and sharing in the creation of
organisational values.
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It also looks at how firms have taken a more inclusive approach to knowledge
workers.
Diane Sinclair, CIPD adviser on employee relations, said the creation and
sharing of knowledge is a major source of competitive advantage.
"Companies can inadvertently encourage employees to keep knowledge to
themselves, but this knowledge is increasingly where critical values lie,"
she said.
