The chief executive of a change management scheme has claimed its staff empowering strategies have contributed to Ireland’s economic turnaround.
Dan Flinter claims companies involved in Enterprise Ireland have benefited from giving employees the chance to influence management decisions.
He told delegates the scheme works because it allows a focus on customers.
“Under this model, we have seen significant improvement in customer service – which must be the bottom-line for any scheme of this kind.”
Enterprise Ireland was set up after the economic slump of the mid-80s. The scheme is run by the Government in partnership with industry. It establishes strategies for change, sets performance measures and gives staff a say in company policy.