Personnel Today
  • Home
    • All PT content
  • Email sign-up
  • Topics
    • HR Practice
    • Employee relations
    • Learning & training
    • Pay & benefits
    • Wellbeing
    • Recruitment & retention
    • HR strategy
    • HR Tech
    • The HR profession
    • Global
    • All HR topics
  • Legal
    • Case law
    • Commentary
    • Flexible working
    • Legal timetable
    • Maternity & paternity
    • Shared parental leave
    • Redundancy
    • TUPE
    • Disciplinary and grievances
    • Employer’s guides
  • AWARDS
    • Personnel Today Awards
    • The RAD Awards
  • Jobs
    • Find a job
    • Jobs by email
    • Careers advice
    • Post a job
  • Brightmine
    • Learn more
    • Products
    • Free trial
    • Request a quote
  • Webinars
  • Advertise
  • OHW+

Personnel Today

Register
Log in
Personnel Today
  • Home
    • All PT content
  • Email sign-up
  • Topics
    • HR Practice
    • Employee relations
    • Learning & training
    • Pay & benefits
    • Wellbeing
    • Recruitment & retention
    • HR strategy
    • HR Tech
    • The HR profession
    • Global
    • All HR topics
  • Legal
    • Case law
    • Commentary
    • Flexible working
    • Legal timetable
    • Maternity & paternity
    • Shared parental leave
    • Redundancy
    • TUPE
    • Disciplinary and grievances
    • Employer’s guides
  • AWARDS
    • Personnel Today Awards
    • The RAD Awards
  • Jobs
    • Find a job
    • Jobs by email
    • Careers advice
    • Post a job
  • Brightmine
    • Learn more
    • Products
    • Free trial
    • Request a quote
  • Webinars
  • Advertise
  • OHW+

Bullying and harassmentHR practiceHR strategyHR transformation

Staff pay the price for HR’s ambitions

by Georgina Fuller 17 Oct 2006
by Georgina Fuller 17 Oct 2006

The Dignity at Work study into bullying, reported in last week’s Personnel Today, suggested that HR was reluctant to get involved in resolving conflict until it was absolutely necessary, and that bullying was escalating as a result.

The report’s conclusion that HR professionals were moving away from the role of ’employee champion’ in a bid to become more strategic strikes to the core of Dave Ulrich’s renowned HR business model.

Losing touch?

The changing face of the function, with many HR departments being centralised or moved off site, was contributing to the demise of the “people’s champion”, according to Charlotte Rayner, the report’s author.

The increasing levels of employment legislation also mean that HR is encouraged to act more as a legal guardian than to concentrate on pastoral care in the workplace, the study found.

Mandy Telford, project co-ordinator at the Amicus union, which co-funded the study with the Department of Trade and Industry, said HR was becoming increasingly unreachable to staff.

“We were surprised at the general lack of confidence employees had in their HR departments,” she told Personnel Today. “HR is generally associated with the rest of the senior management team rather than as accessible and independent.”

However, Dianah Worman, diversity adviser at the Chartered Institute of Personnel and Development (CIPD), disagreed that HR was losing sight of its employee champion responsibilities.

“It’s more a case of people being ignorant and employers not understanding the primary reasons for bullying,” she said. “Even as a business partner, you should still be able to nurture and look after your staff.”

Matt Witheridge, operations manager at the Andrea Adams Trust anti-bullying charity, went further, and blamed trade unions for being too complacent in tackling bullying.

“There is a big problem with the unions, and employees feel let down by them,” he said. “Unions are not offering members as much support as they could.”

A general lack of training for line managers and union representatives was also a recurrent issue. “Managers are often promoted on their technical abilities without the necessary people-skills training,” Witheridge said.

Part of the problem seems to be that no-one is taking responsibility for workplace bullying, and there is serious ambiguity around what exactly constitutes unacceptable behaviour. There also remains a stigma attached to being a bully or being a victim.

“At the moment, everyone is passing the buck as far as bullying is concerned,” Telford said. “Many people think bullying does not happen in certain places, such as the voluntary sector or in churches, but it happens everywhere.”

Prevention

The report made a number of recommendations on preventing bullying, including providing better training to HR specialists to promote dignity at work.

Rayner, a professor of HR management at Portsmouth Business School, said that HR needed to focus more on mediation, conflict management and building relationships with union rep-­resentatives. “Above all, HR needs to work in partnership with senior managers and unions to address bullying.”

She recommended appointing independent harassment advisers in the workplace to monitor and assess conflict situations. They would report to HR, but remain impartial, so employees would feel they could trust them.

Lynne Duffill, director of HR at regional development agency Advantage West Midlands, agreed that independent advisers were the most effective way of dealing with bullying.

“We have a diversity and equality adviser on site, and although he is part of the HR team, our employees know that they can speak to him in confidence and in private,” she said.

Worman said HR’s primary role was to ensure that a strong bullying policy was in place, and that managers and staff understood and complied with it.

“The processes are only as good as the people implementing them,” she said. It is essential to try and remove the stigma of bullying and ensure it is dealt with in a sensitive way, she added.

“Employees should have the confidence and autonomy to flag up issues before they get out of control.”

It is clear that HR has a significant part to play in determining what is and is not acceptable behaviour in the workplace. But the report concluded that successful initiatives need commitment both from the top of the organisation and the wider workforce.

Unless the leadership demonstrates zero tolerance to bullying and harassment, it is unlikely that managers and employees will consider the issue important.

National Ban Bullying at Work Day is on 7 November

What are the key aspects of HR’s role?

Sign up to our weekly round-up of HR news and guidance

Receive the Personnel Today Direct e-newsletter every Wednesday

OptOut
This field is for validation purposes and should be left unchanged.

Dave Ulrich, generally considered to be the world’s leading HR strategy consultant, defined the key aspects of HR’s role in 1997 as: strategic partner (aligning HR and business strategy), administrative expert (re-engineering organisation processes), employee champion (listening and responding to staff) and change agent (managing change and transformation). The employee champion role was subsequently updated last year to incorporate “employee advocate” and “human capital developer”.

Georgina Fuller

previous post
British Airways faces barrage of angry responses after crucifix necklace ban
next post
What women want at work: how the best firms keep top female talent

You may also like

Black security manager awarded £360k after decade of...

20 May 2025

University of Salford launches Better Working Lives cluster

14 May 2025

Why HR burnout is a strategic issue

12 May 2025

Ministers urged to outlaw misuse of NDAs

7 May 2025

Lincolnshire doctor awarded £250k in race discrimination case

2 May 2025

BBC to ‘act immediately’ on workplace culture review

28 Apr 2025

Succession planning now ‘more of a priority than...

24 Apr 2025

Philip Green loses human rights case at ECHR

8 Apr 2025

High performance is not the preserve of ‘superstar’...

3 Apr 2025

Woman asked ‘why do you want to work’...

3 Apr 2025

  • 2025 Employee Communications Report PROMOTED | HR and leadership...Read more
  • The Majority of Employees Have Their Eyes on Their Next Move PROMOTED | A staggering 65%...Read more
  • Prioritising performance management: Strategies for success (webinar) WEBINAR | In today’s fast-paced...Read more
  • Self-Leadership: The Key to Successful Organisations PROMOTED | Eletive is helping businesses...Read more
  • Retaining Female Talent: Four Ways to Reduce Workplace Drop Out PROMOTED | International Women’s Day...Read more

Personnel Today Jobs
 

Search Jobs

PERSONNEL TODAY

About us
Contact us
Browse all HR topics
Email newsletters
Content feeds
Cookies policy
Privacy policy
Terms and conditions

JOBS

Personnel Today Jobs
Post a job
Why advertise with us?

EVENTS & PRODUCTS

The Personnel Today Awards
The RAD Awards
Employee Benefits
Forum for Expatriate Management
OHW+
Whatmedia

ADVERTISING & PR

Advertising opportunities
Features list 2025

  • Facebook
  • Twitter
  • Instagram
  • Linkedin


© 2011 - 2025 DVV Media International Ltd

Personnel Today
  • Home
    • All PT content
  • Email sign-up
  • Topics
    • HR Practice
    • Employee relations
    • Learning & training
    • Pay & benefits
    • Wellbeing
    • Recruitment & retention
    • HR strategy
    • HR Tech
    • The HR profession
    • Global
    • All HR topics
  • Legal
    • Case law
    • Commentary
    • Flexible working
    • Legal timetable
    • Maternity & paternity
    • Shared parental leave
    • Redundancy
    • TUPE
    • Disciplinary and grievances
    • Employer’s guides
  • AWARDS
    • Personnel Today Awards
    • The RAD Awards
  • Jobs
    • Find a job
    • Jobs by email
    • Careers advice
    • Post a job
  • Brightmine
    • Learn more
    • Products
    • Free trial
    • Request a quote
  • Webinars
  • Advertise
  • OHW+