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This week's training news
Hospitality boost
Intercontinental Hotels has simultaneously trained 40,000 of its staff in what is believed to be the world's biggest training session. Staff from 140 hotels across 65 countries completed six months of intensive training which culminated in the final one-hour event. The courses were organised by consultancy Academee and concentrated on training and internal communications aiming to improve customer services. www.intercontinental.com
Vehicle safety online
The Vehicle Inspectorate, an executive agency within the Department for Transport, has just finished an information sharing course for 1,000 of its staff. The course was delivered on a newly developed internet site. The group maintains road safety standards of vehicles, and the web-based training contains information on monitoring emission levels, tracking prosecutions as well as some HR details. The training was conducted over a five-week period by Parity and PC Coaching. www.dft.gov.uk
Casino skills
Grosvenor Casinos has implemented an e-based induction system to help integrate new staff into the business and combat cheating. The induction, designed by Adval, comprises a video and a learning management system which will be used at 32 casinos. Training will cover customer service skills, legislation and introduce staff to casino games such as roulette and poker. The system is already in place at Mecca Bingo and is now being rolled out across Grosvenor. www.rank.com
Lessons via phone
Mobile phone operator O2 has launched a training programme to enable staff to monitor, diagnose and report problems with its telephone network. The course was delivered over the company intranet and enables employees to interpret detailed information and data. The system was introduced by Line Communications and is now available via every employee's mobile phone. The e-learning module also allows staff to print off a certificate at the end of the training. www.o2.com
Centr
