Union leaders have warned retail operations of T-Mobile that there will be a number of “mystery union representatives” watching the way the company treats its workers in the next few months.
The move follows T-Mobile Retail’s introduction of “mystery shoppers”, who will grade in-store staff. Workers have been told that all staff in a store could all lose their quarterly bonus if head office gives low grades to even one employee in the store.
According to the Communication Workers Union, T-Mobile staff have been outraged by the company’s attempts to cut bonuses.
Last month the company increased many store and individual targets so that employees have to achieve more sales to earn bonuses.
The CWU said the local employee council had failed to have any impact and that consultation had been “non-existent”.
The first news that its members had about the changes was via an e-mail from the T-Mobile head office, the union said.
A T-Mobile spokesman said: “T-Mobile can confirm that we have changed the bonus structure to recognise higher achievers.
“Sales managers have been briefed to communicate these changes to their respective teams. We believe that this is a more robust and motivating reward scheme.”