Personnel Today
  • Home
    • All PT content
  • Email sign-up
  • Topics
    • HR Practice
    • Employee relations
    • Learning & training
    • Pay & benefits
    • Wellbeing
    • Recruitment & retention
    • HR strategy
    • HR Tech
    • The HR profession
    • Global
    • All HR topics
  • Legal
    • Case law
    • Commentary
    • Flexible working
    • Legal timetable
    • Maternity & paternity
    • Shared parental leave
    • Redundancy
    • TUPE
    • Disciplinary and grievances
    • Employer’s guides
  • AWARDS
    • Personnel Today Awards
    • The RAD Awards
  • Jobs
    • Find a job
    • Jobs by email
    • Careers advice
    • Post a job
  • Brightmine
    • Learn more
    • Products
    • Free trial
    • Request a quote
  • Webinars
  • Advertise
  • OHW+

Personnel Today

Register
Log in
Personnel Today
  • Home
    • All PT content
  • Email sign-up
  • Topics
    • HR Practice
    • Employee relations
    • Learning & training
    • Pay & benefits
    • Wellbeing
    • Recruitment & retention
    • HR strategy
    • HR Tech
    • The HR profession
    • Global
    • All HR topics
  • Legal
    • Case law
    • Commentary
    • Flexible working
    • Legal timetable
    • Maternity & paternity
    • Shared parental leave
    • Redundancy
    • TUPE
    • Disciplinary and grievances
    • Employer’s guides
  • AWARDS
    • Personnel Today Awards
    • The RAD Awards
  • Jobs
    • Find a job
    • Jobs by email
    • Careers advice
    • Post a job
  • Brightmine
    • Learn more
    • Products
    • Free trial
    • Request a quote
  • Webinars
  • Advertise
  • OHW+

HR practiceViolence at work

Weekly dilemma: Staff protection

by Personnel Today 29 May 2007
by Personnel Today 29 May 2007

I work in the HR department of a large UK retailer. We have a growing number of requests for protective equipment such as stab vests from front-line staff in high-risk areas of the country. But we are concerned that this would send a message of fear to our customers. Are we legally obligated to provide such equipment? What else, if anything, could we do instead to protect/reassure staff?


The provision of personal protective equipment (PPE) such as stab vests should be seen as the last resort. You must first take positive steps to reduce the risk of physical assault to a minimum if such a risk exists.


The starting point is identifying when, where and why violence occurs. This data can be secured from incident reports and feedback from staff. Armed with this information, you should introduce appropriate training to include how to communicate with customers and on the ‘do’s and don’ts’ of physical intervention. You should also carry out a review of security measures such as CCTV, provision for the handling of cash, adequacy of lighting, screens, store layout and staffing levels. It is only after these measures have been reviewed that PPE should be considered.


In stores where a particularly high risk of violence is identified, then PPE may be required for security staff, but this is likely to be the exception. Appropriate training and a clear message from you that violence and abuse will not be tolerated should provide your retail workers with the confidence to perform their jobs safely, and to be more confident to deal with a potential situation should it arise. It will also help to reduce any inaccurate perceptions of the risk of violence.


Sign up to our weekly round-up of HR news and guidance

Receive the Personnel Today Direct e-newsletter every Wednesday

OptOut
This field is for validation purposes and should be left unchanged.

Self-provision of PPE can cause problems by raising anxiety for both staff and customers, and for employers regulating and monitoring its use. It should be discouraged.


By Noel Walsh, partner and head of workplace safety at Weightmans

Personnel Today

Personnel Today articles are written by an expert team of award-winning journalists who have been covering HR and L&D for many years. Some of our content is attributed to "Personnel Today" for a number of reasons, including: when numerous authors are associated with writing or editing a piece; or when the author is unknown (particularly for older articles).

previous post
Loyalty Management Group to train 50 of its senior and middle managers as in-house coaches
next post
Evolution not revolution: an insider’s view on recruitment in Eastern Europe

You may also like

One in seven experience workplace abuse, finds major...

2 Apr 2025

What do HR specialists enjoy most about their...

21 Mar 2025

One in seven NHS staff physically attacked last...

14 Mar 2025

King’s College London get top marks for HR...

20 Nov 2024

Personnel Today Awards 2024: The shortlists in full

13 Nov 2024

CIPD launches HR support pilot scheme for SMEs

7 Oct 2024

Are managers equipped to handle workplace conflict?

24 Sep 2024

Reimagining the employee lifecycle as a public sector...

5 Sep 2024

Employers urged to take action during riots

7 Aug 2024

HR changes save NHS Wales board £740k and...

6 Aug 2024

  • 2025 Employee Communications Report PROMOTED | HR and leadership...Read more
  • The Majority of Employees Have Their Eyes on Their Next Move PROMOTED | A staggering 65%...Read more
  • Prioritising performance management: Strategies for success (webinar) WEBINAR | In today’s fast-paced...Read more
  • Self-Leadership: The Key to Successful Organisations PROMOTED | Eletive is helping businesses...Read more
  • Retaining Female Talent: Four Ways to Reduce Workplace Drop Out PROMOTED | International Women’s Day...Read more

Personnel Today Jobs
 

Search Jobs

PERSONNEL TODAY

About us
Contact us
Browse all HR topics
Email newsletters
Content feeds
Cookies policy
Privacy policy
Terms and conditions

JOBS

Personnel Today Jobs
Post a job
Why advertise with us?

EVENTS & PRODUCTS

The Personnel Today Awards
The RAD Awards
Employee Benefits
Forum for Expatriate Management
OHW+
Whatmedia

ADVERTISING & PR

Advertising opportunities
Features list 2025

  • Facebook
  • Twitter
  • Instagram
  • Linkedin


© 2011 - 2025 DVV Media International Ltd

Personnel Today
  • Home
    • All PT content
  • Email sign-up
  • Topics
    • HR Practice
    • Employee relations
    • Learning & training
    • Pay & benefits
    • Wellbeing
    • Recruitment & retention
    • HR strategy
    • HR Tech
    • The HR profession
    • Global
    • All HR topics
  • Legal
    • Case law
    • Commentary
    • Flexible working
    • Legal timetable
    • Maternity & paternity
    • Shared parental leave
    • Redundancy
    • TUPE
    • Disciplinary and grievances
    • Employer’s guides
  • AWARDS
    • Personnel Today Awards
    • The RAD Awards
  • Jobs
    • Find a job
    • Jobs by email
    • Careers advice
    • Post a job
  • Brightmine
    • Learn more
    • Products
    • Free trial
    • Request a quote
  • Webinars
  • Advertise
  • OHW+