Violence at work

The Health and Safety Executive (HSE) defines work-related violence as “any incident in which a person is abused, threatened or assaulted in circumstances relating to work”. This includes verbal abuse and threats, in addition to physical abuse.

Employees in many public-facing roles are at risk of being attacked by customers, while other positions, such as prison officer and police officer, are inherently dangerous. Employers may have a policy on violence at work, which should set out preventative steps and support available to victims.

Domestic violence outside work may also have an impact on employees’ health and wellbeing.


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13 Sep 2019

Transport for London workers on the District Line have voted overwhelmingly for industrial action in protest at the growing levels of violence from passengers.

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Violence and abuse against shop workers reaches ‘epidemic’ proportions

10 Sep 2019

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Unions and retailers urge action over violence in shops

28 Jun 2019

With 115 attacks every day it's time for extra measures to protect retail workers demand unions, associations and supermarkets.

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Shop staff verbally abused or assaulted once a fortnight, union claims

30 Apr 2019

A retail union has urged the government to better protect shop workers from violence and verbal abuse, after it emerged...

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20 Feb 2019

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NHS to crack down on violence against staff

31 Oct 2018

Nurses and doctors will be better protected from attacks by patients and their families under plans to crack down on...

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Recruitment agency held liable after MD punches colleague

12 Oct 2018

A recruitment agency has been held vicariously liable for the actions of its managing director after he punched someone and...

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Tougher sentences for attacks on emergency workers

13 Sep 2018

Prison terms for individuals who assault emergency workers will increase from six months to a year under a new law...

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Violence against retail staff increases 25%

20 Jun 2018

Assaults on retail staff rose by a quarter last year, according to the Home Office, highlighting the need to better...

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Train disruption overcrowding

Rail staff face brunt of public anger over delays

1 Jun 2018

The National Union of Rail, Maritime and Transport Workers (RMT) is calling on train operators’ management to “come out of...

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Whistleblower allegedly tied to a chair after speaking out

25 May 2018

A whistleblower who complained of a misogynistic and racist culture at a Scottish government department has claimed that she was...

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Violent assaults on ambulance staff up by more than a third

25 Apr 2018

The number of violent assaults on ambulance staff rose by more than a third (34%) in four years, according to...

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Assaults on NHS staff increase 10% in a year

17 Apr 2018

Physical assaults on NHS staff in England rose by 9.7% compared to 2015/16, according to new figures published today.

Violence...

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vicariously-liable

Morrisons vicariously liable for employee’s attack on customer

2 Mar 2016

The supermarket Morrisons is vicariously liable for the actions of an employee who seriously assaulted a customer, the Supreme Court...

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