Manchester Airport Group creates performance management strategy with Cornerstone OnDemand

Cornerstone OnDemand Inc. today announced that Manchester Airport Group (MAG), the UK’s second largest airport operator, is using Cornerstone’s Software-as-a-Service (SaaS)-based talent management solution to support its people strategy.  A core element of the strategy is embedding employee performance management, ensuring that all colleagues have quality review conversations with their line managers.  About 2,700 MAG managers and colleagues will have access to Cornerstone’s comprehensive, easy to use online solution for goal setting, performance reviews and development planning.

MAG’s four airports – Manchester, East Midlands, Bournemouth and Humberside – serve more than 29 million passengers every year. MAG colleagues work in a variety of functions, from front line airport operations to more traditional support roles. In an effort to evolve the company’s approach to performance management, MAG’s human resources team formed an internal task force to identify opportunities for improving employee engagement and the development of high performers.  This included investing in a new technology solution. 

“Feedback from managers and colleagues indicated the need to migrate to a system that would provide timely access to critical information and offer comprehensive reporting functionality,” said Sharon Bell, Programme Delivery Manager, Group Strategy for Manchester Airport Group.  “There also was a need to establish a consistent performance management approach across the organisation.” 

According to Bell, the convenient online delivery and simplicity of Cornerstone’s software helps to better engage managers and colleagues in the performance management process. 

“Providing managers with easy access to new and existing data allows them to have better quality, forward-looking conversations with direct reports regarding their performance or professional goals.  And, establishing a framework and workflow for performance reviews helps to ensure a coherent and credible approach across the company.” 

In addition to the configurability and value of Cornerstone’s software, MAG also chose to work with Cornerstone because of the company’s shared value of putting the customer first.  “Taking a partnership approach with your software vendor is critical when deploying a new system, and Cornerstone OnDemand’s experience was invaluable in making our implementation a success,” said Bell. 

MAG’s initial roll-out of Cornerstone’s software has been small scale, focusing on Bournemouth Airport and colleagues in certain group functions.

“We look forward to continuing to work with Manchester Airport Group as it aligns upper management’s vision for the organisation with the everyday performance of its workforce,” said Vincent Belliveau, General Manager, EMEA for Cornerstone OnDemand.  “Having the right performance management strategy in place is essential to effectively identifying, tracking and retaining top talent.  And, it empowers colleagues by allowing them to actively participate in their professional development and career path within the company.”  



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