An astounding 50,000 e-learning courses have been completed in the past 11 months by Marston’s employees – and the numbers are set to rise.
Teaming-up with one of the largest independent e-learning providers in the world, ThirdForce, the UK brewer and pub operator has supported its 11,000 strong managed pub-based workforce in allowing them to train from the comfort of their own home or the pub where they work.
They can access four courses: Foundation Food Safety, Foundation Health & Safety, Licensing Law and Disability Discrimination Awareness, to further their qualifications and enhance service levels in their pubs.
Marston’s employees can access the computer based learning materials on a 24/7 basis allowing for a much more flexible approach to training.
Highly interactive and module based courses permit learners to dip in and out as they please, resulting in a much more positive and effective learning process.
The company estimates that 50 per cent of training has been conducted by employees at home on their own computers and they are paid for the training no matter where it is completed.
Suzanne Harrison, training manager at Marston’s Inns and Taverns explained:
“11 months ago the company set a challenge to encourage at least 80 per cent of our workforce to complete all four e-learning courses in 12 months, and we are now so very near!
“For an employee to know that they have completed their compliance training at their own pace and in an environment they feel able to learn in should mean they will feel well trained and ultimately provide an excellent service to our customers.”
Will Chadwick, account director of ThirdForce, said:
“Marston’s Inns and Taverns is to be congratulated on its phenomenally successful ‘training from home’ campaign. This is an amazing achievement and reinforces the highly successful partnership of e-learning and hospitality employees.
“We are proud to be working with Marston’s, helping its employees to further their qualifications whenever and wherever suits them.”
