Bupa’s profits linked to staff morale

Healthcare
provider Bupa has attributed its increased profitability to improving employee
and customer satisfaction.

Barry
Dyer, director of organisational development at Bupa, explained that flexible
working patterns and a management training programme had contributed
significantly to the company reporting profits of £86.4 million for 2000 –
double those of 1998.

“We recognise the
correlation between employee satisfaction, customer satisfaction, and
performance of the company,” said Dyer.

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www.bupa.co.uk

By Katie Hawkins. Click here to respond